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A self-confessed HMRC ‘lifer’, Louise’s progression through the ranks, has seen her undertake such diverse roles as; debt collector, business analyst, subject matter expert and guidance writer. In Mar 17, she moved to HMRC’s Chief Digital Information Office (CDIO), where she took on the challenge of creating HMRC’s new Digital Relationship Management (DRM) function, from scratch. DRM’s purpose is to foster and grow long-term, collaborative relationships with commercial software providers; getting to know them, their products and their drivers. DRM work alongside the long-established Software Developer Support Team (SDST), who, for the last 20 years, have provided technical support to developers, during the build and delivery of their products. Together, SDST and DRM make up Software Developer Collaboration (SDC).
In Apr 19, Louise was appointed Head of Software Developer Collaboration, taking on responsibility for both functions. She is passionate about continuing to build and expand HMRC’s close partnership with the software industry, enabling third party providers to bring new and increasingly sophisticated products to market. She recognises that the developer’s success is HMRC’s success.